Covid-19 and Shipping Updates

Covid-19 and Shipping Updates

Updated 02.02.21

Although we have increased hours of production and packaging and we are on-time with our orders please note that USPS is experiencing longer than normal delays. 

Why is this happening with USPS?

The simple answer is that more people are ever before due to COVID health and safety concerns and it is overloading all shipping networks, including UPS and FedEx. 

What can I do as a customer of Dr Locs? 

Email Notifications: 

Emails are sent out to keep you notified every step of the way. Please be sure your email is spelled correctly before submitting your order.

Address Changes:

Please be sure your address is correct before submitting your order. This will cause an additional delay in receiving your package.  

International customers 

International shipping flights from USPS have experienced high cancelations and holds due to conditions regarding the global pandemic. As we are still processing and shipping orders internationally, we have no frame for delivery time.

We understand how difficult this time is and how now, more than ever, we want things delivered in a timely fashion. While we cannot know the speed of the USPS process, we will try to keep you informed as we gather information. Places not affected by this internationally are Canada and Mexico. 

Thanks for your patience and your support! 

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Frequently Asked Questions

Frequently asked questions

Yes — locs can be started on virtually any hair texture. The technique that works best and the timeline you can expect will vary depending on your texture. Finer hair typically takes longer to lock and may require more patience in the early stages.

Sisterlocs is a form of interlocking — they use the same foundational technique. The difference is size and a proprietary pattern. Interlocking can be done in a range of sizes and is not limited to the Sisterlocs system.

Loc extensions should be placed as a permanent technique by a qualified loctician. When done correctly, the extension integrates naturally into the hair over time. When done incorrectly, the hair often can't sustain them and the client removes them early.

Yes — comb coils are one of the most common ways to start locs. As the hair grows and matures through the baby and teenage stages, the coil gradually locks into a permanent loc.

Interlocking and loc extensions are generally considered the most durable and fastest-to-progress techniques. If skipping the baby stage entirely is the goal, loc extensions with a qualified loctician may be the right option. However, understand that with all processes, you will go thru a process.