Return & Exchange Policy

Although we do not accept any returns of shipped products, for refunds or exchanges, you may cancel an order before it ships by calling or emailing us. 

Return Mail or Undeliverable Mail

If we receive returned mail in our office through any error of our office, then we will reship your items and provide you a new tracking number. If mail is received as returned by way of wrong or incomplete shipping information provided by the customer, the cost to reship must be satisfied by the customer.  

Damaged/Defective Products

Damaged or defective bottles may be replaced after contacting us via: 

customerservice@drlocs.com

It is our mission to provide the best version of our line to each customer every time. We do not take it lightly if our customers receive defective items, damaged products. We will make it our first priority to replace your product to make it right. Just send us a pictured image of the damage or spill and we will replace your product and send you a new tracking number when it is on its way to you. For domestic orders we give you a 30 day window from when your order was placed, and 60 days for international destinations. 

Dr Locs

Mailing address:

1314 Chatahooche Ave NW Atlanta GA 30318

1-877-376-3761 (Monday thru Friday 9:30am - 2:00pm EST)