Frequently Asked Questions

Damaged or defective bottles may be replaced after contacting us via: 

customerservice@drlocs.com

It is our mission to provide the best version of our line to each customer every time. We do not take it lightly if our customers receive defective items, damaged products. We will make it our first priority to replace your product to make it right. Just send us a pictured image of the damage or spill and we will replace your product and send you a new tracking number when it is on its way to you. For domestic orders we give you a 30 day window from when your order was placed, and 60 days for international destinations.

You can select your preferred payment method at checkout.

• We accept secure payments for both domestic & international customers via Credit Cards, Debit Cards, PayPal, Shopify Pay, Google Pay, & Apple Pay.
  
• We also accept payments plans via Sezzle.
• Cash in person at our vending experiences and our Dr Locs Studio. 

Note that additional exchange fees may apply if your currency is other than US dollars.

Although we do not accept any returns of shipped products, for refunds or exchanges, you may cancel an order before it ships by calling or emailing us. 

If we receive returned mail in our office through any error of our office, then we will reship your items and provide you a new tracking number. If mail is received as returned by way of wrong or incomplete shipping information provided by the customer, the cost to reship must be satisfied by the customer. 

International orders are subject to customs and duty charges. If applicable, fees must be paid at customs while picking-up/receiving your package once it arrives in your country.

Please read our Covid-19 update here.

All orders are shipped via United States Postal Service Priority mail. We do our best to ship within 7-10 business days from when your order is placed. We do not guarantee any processing or shipping window as every shipping season is different. We process every purchase in the order that it was received, we do not offer special shipping options at any additional prices. We observe all Federal and National holidays.

All delivery times are based upon USPS priority mail standards. Each customer is sent a confirmation email which includes a tracking number to track packages as they travel to you.  

Please read our Covid-19 updates here.

As soon as your order is place, you will receive an email confirming your order. Once your order has been processed and shipped, you will receive a 2nd email confirmation containing your USPS tracking number. With your tracking number, you're able to track your package until they arrive. 

Please read our Covid-19 updates here.

The Dr Locs' Pre-Cleanse helps with removing areas with flakes. 

Keep in mind excessive flaky scalp can be the result  of a fews things: medication, lack of water intake, stress, sensitivity to hair products, overgrowth of fungus, dermatitis and/or eczema. We offer products for topical uses but please keep in mind that skin problems  start from the inside out. 

Our Pre-Cleanse for starters.

Secondly, you want to keep in mind what is causing the buildup. Our recommendation is to stop using the substance that is causing the buildup. With every wash with the Dr Locs system, you will see positive results time after time. Understand that buildup may take as long as it took to put it in as it will to get it out. 

Use our Pre-Cleanse. 

Because the creator of Dr Locs has a Hollistic approach to hair, we suggest thinking of it like this: getting rid of flaky scalp requires understand where it comes from. How long has your scalp been flaky? Have you spoken to a professional about this? Is this the result of medication? How's your water intake? Could this be a reaction to an ingredient that you're allergic to?

There are so many factors to take into consideration when it comes to flaky scalp. We advise you to consult with a professional if this issues continues. 

The Dr Locs line of products have been formulated to have a shelf life of about 12 months in a climate controlled environment. 

The run of the mill store bought skin care products can last for years without any outward sign of decay because they use much more powerful synthetic compounds that prove to be harsher.  Product that are committed to being as natural as possible but have to be palatable for mass production and semi-convenient to consumers have to find a way to split the divide. Thankfully nature provides us with some wonderful preservatives and when measured correctly, and used in very small amounts, can extend the life of products and prevent anti-oxidation, mold, decay, and give millions a natural alternative to what’s on the shelves currently. 

Germaben II is a convenient, naturally occurring, ready-to-use broad spectrum anti-microbial preservative for products like ours, and many other brand. We have always utilized the Germaben II in our products because it is accepted by many certifying natural and vegan boards for cosmetics and personal care. 

If accepted, you will immediately receive information about how to access our private portal exclusively for Brand Ambassadors. You will set up a profile so we can track your activities, which are available through the Brand Ambassador portal. As soon as you are set up, you can announce your ambassadorship to your followers and start sharing your unique code and become eligible for commission.

If you did not find your question answered here, please email us at brandambassadors@drlocs.com with additional questions.

Once in the program as an ambassador you will receive a unique coupon code and link. This code is also tied to your personal dashboard to track all sales that are captured when used at checkout. Once eligible, our ambassador enjoy monthly commission payouts via Paypal. Paypal is a free service that’s super quick and easy to sign up for. If you are applying as an Ambassador, you should have a Paypal account set up. To get started, head to paypal.com to create your account.

If you did not find your question answered here, please email us at brandambassadors@drlocs.com with additional questions.

We have always strived for authenticity in our program, and with that always stressed 3 things, to never have false testimonials, to never tell influencers HOW to share on their own platform, and to never have scripts for what to say about our product. There is no required frequency for posting. Ambassadors that participate in our calendar of original content must adhere to deadlines set for submitting content, and guidelines that may be specific for the production of that content.

If you did not find your question answered here, please email us at brandambassadors@drlocs.com with additional questions

As a Brand Ambassador, you will receive a 10% discount code and accompanying hyperlink to share with your followers. Customers can use this personal code while purchasing or access the website through your link and your code will be automatically entered at checkout. We recommend that you include the code on your posts and profile wherever appropriate. 

 If you did not find your question answered here, please email us at brandambassadors@drlocs.com with additional questions.