It is our mission to provide the best version of our line to each customer every time. We do not take it lightly if our customers receive defective items, damaged products. We will make it our first priority to replace your product to make it right. Just send us a pictured image of the damage or spill and we will replace your product and send you a new tracking number when it is on its way to you. For domestic orders we give you a 30 day window from when your order was placed, and 60 days for international destinations.
If we receive returned mail in our office through any error of our office, then we will reship your items and provide you a new tracking number. If mail is received as returned by way of wrong or incomplete shipping information provided by the customer, the cost to reship must be satisfied by the customer.
All orders are shipped via United States Postal Service Priority mail. We do our best to ship within 72 hours from when your order is placed. We do not guarantee any processing or shipping window as every shipping season is different. We process every purchase in the order that it was received, we do not offer special shipping options at any additional prices. We observe all Federal and National holidays.
All delivery times are based upon USPS priority mail standards. Each customer is sent a confirmation email which includes a tracking number to track packages as they travel to you.
We do not offer overnight delivery options. We do our best to ship within 72 hours form when your order is placed. We do not guarantee any processing or shipping window as every shipping season is different. We observe all Federal and National holiday as we utilize the USPS priority mail for all packages.
As soon as your order is place, you will receive an email confirming your order. Once your order has been processed and shipped, you will receive a 2nd email confirmation containing your USPS tracking number. With your tracking number, you're able to track your package until they arrive.
The Dr Locs' Pre-Cleanse helps with removing areas with flakes.
Keep in mind excessive flaky scalp can be the result of a fews things: medication, lack of water intake, stress, sensitivity to hair products, overgrowth of fungus, dermatitis and/or eczema. We offer products for topical uses but please keep in mind that skin problems start from the inside out.
Secondly, you want to keep in mind what is causing the buildup. Our recommendation is to stop using the substance that is causing the buildup. With every wash with the Dr Locs system, you will see positive results time after time. Understand that buildup may take as long as it took to put it in as it will to get it out.
Because the creator of Dr Locs has a Hollistic approach to hair, we suggest thinking of it like this: getting rid of flaky scalp requires understand where it comes from. How long has your scalp been flaky? Have you spoken to a professional about this? Is this the result of medication? How's your water intake? Could this be a reaction to an ingredient that you're allergic to?
There are so many factors to take into consideration when it comes to flaky scalp. We advise you to consult with a professional if this issues continues.